ISO 20000 is a service management systems standard that specifies the service provider's requirements for planning, installing, implementing, operating, monitoring, reviewing, maintaining and improving service management systems. Most importantly, ISO 20000 certification confirms that a company can continually improve the delivery of information technology services. By obtaining ISO 20000 certification, you can ensure that your company has reliable, effective, consistent and continuously improved information technology services.
ISO 20000 is the leading international standard for information technology service management. This standard consists of two parts. ISO 20000-1, which specifies the requirements for establishing an information technology service management system, and ISO 20000-2, which defines best practices, constitute these two parts. Although the Information Technology Infrastructure Library defines best practices that can provide the same service quality required by ISO 20000, ITIL certificates are normally applied to individuals, while ISO 20000 covers the entire organization.
Importance of ISO 20000-01 Information Technology Service Management Standard
ISO 20000 certificate assures your internal and external customers that your organization will provide information technology services at a satisfactory quality. ISO 20000 helps organizations to provide quality information technology service management efficiently with a comprehensive process approach.
The information technology service management application has been designed as a main structure to establish continuous improvement service management systems. Therefore, it is completely scalable to large and small organizations or internal and external customers. As a part of your organization's customer satisfaction and business continuity strategies, there is a need for information technology service management development. The ISO 20000 standard helps to meet this need.
Benefits of the ISO 20000 Standard for Your Organization
- Global olarak tanınan bir sertifikaya sahip olma
- Olay sayısında azalmanın sağlanması ve olay yönetiminin iyileştirilmesi
- Kaliteli hizmet sunumu ile artan müşteri memnuniyeti
- Sorumlulukların ve iş hedeflerinin daha iyi anlaşılması
- Organizasyonu, varlıkları, paydaşları ve yönetimi yönetme ve koruma becerisi
- Organizasyonun güvenilirliğini yükseltme
- Bilgi teknolojileri hizmetinde en az aksamalarla müdahale sürelerinin iyileştirilmesi
- Maliyetleri etkin bir şekilde yöneterek finansal tasarruf elde etme
- Sürekli iyileştirme sağlama
- Yasama ve düzenleme yetkisi konusunda bilinçli olunmasını sağlama
ISO 20000 Standardının Müşterileriniz Açısından Faydaları
- Bilgi teknolojileri hizmetinin zamanında teslim edilmesi
- Bilgi teknolojileri ile ilgili daha az olay ve güvenlik açığı
- Müşteri açısından artan güvenilirlik ve güven
- Daha az olay ve hasar
Certification Process of ISO 20000 Information Technology Management System
ISO 20000 certification (also known as certification) is obtained after determining whether an organization complies with ISO 20000 requirements through an audit by third-party certification bodies such as Key Quality. This certificate is renewed every three years and the audit of the certificate is performed annually.
- Certification Decision
- Implementation of Project Management
- Defining the Scope
- Gap Analysis and Risk Assessment
- Documentation / Documentation
- Internal ISO 20000 Audit
- ISO 20000 Certification
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