ISO 10002 is an international standard that enables you to effectively manage customer complaints and meet customers' expectations. This standard enables you to quickly turn customer complaints into customer satisfaction. ISO 10002 helps you to evaluate the complaints in the best way and use them as an opportunity to improve.
ISO 10002 can support you in ensuring customer satisfaction, regardless of the size or nature of your business. Customer complaints management system is a basic requirement for any organization, but especially for organizations that want to be successful.
Importance of ISO 10002 Standard
Customers expect the service you provide to be of higher quality every time. If you fail to meet these expectations, your competitors will be able to gain competitive advantage by meeting these expectations. In order to meet the customer satisfaction you target, you must obtain the international standard ISO 10002 certificate.
ISO 10002 will guide you in implementing your complaints management system that can help you understand your complaints, find their reasons for exit and decide how to eliminate them. ISO 10002 will also provide you with a variety of possibilities to identify complaints in your business and to eliminate them. The standard will ensure that customers are satisfied with the service you provide by outlining management controls and processes that help you handle customer complaints more effectively and efficiently.
Benefits of ISO 10002 Standard for Your Organization
- Activity-based efficiency is achieved to identify trends and causes of complaints
- Offers more complaint resolution by taking a more customer-focused approach
- Ensures staff development with new customer service training opportunities
- Improves overall productivity through integration with ISO 9001
- It allows you to monitor and continuously improve your complaints handling process.
Benefits of ISO 10002 Standard for Your Customers
- Improves the quality of presentation of products and services to customers
- Successful customer satisfaction management
- Continuous improvement due to increased brand reputation
- Ensuring that the customer catches the latest trends in products and services
- Obtaining a customer-oriented approach
Certification Process of ISO 10002 Customer Satisfaction Management System
ISO 10002 certification (also known as certification) is obtained after determining whether an organization complies with ISO 10002 requirements through an audit by third-party certification bodies such as Key Quality.
- Certification Decision
- Implementation of Project Management
- Defining the Scope
- Gap Analysis and Risk Assessment
- Documentation / Documentation
- Internal ISO 10002 Audit
- ISO 10002 Certification
If you would like to receive ISO 10002 Customer Satisfaction Management System certificate or need more information on this issue if our contact page to contact us via.